Whats Your Customer Service Level

What's your customer service like?

Today was a day to run errands.  Today's errand takes G-Pa to the VA for a doctor appointment. Today's drive to the VA was a little different. I saw something that made me think and smile. As I passed Vanderbilt children's hospital I saw something wonderful; there were four men dressed like superheroes cleaning the hospital windows. This quickly got me thinking about levels of customer service. These four men decided to make a kids day by dressing up.

I’m mostly stay at home mother, so I guess my customer would be my son. I started to think about my son as a client and wondered if my level of customer service was up to par. In business when you don't provide great customer service your business suffers but what happens when you don’t give your kids your 100%.

What 100 percent looks like to me.

Recently I went out of town to visit a family member. After getting off a 12 hours shift she came to the airport and picked me up.  It was only 9am and she had already had a parent teacher conference at her twin’s school. After enjoying breakfast and some catching up we got to her house. She went home to a big mess her boys and husband had left for her. She cleaned for an hour kitchen, restroom, and bedrooms. After that she pulled out something for dinner. And finally bed or should I say nap.

By 3pm the twins were knocking at the door. They went straight to the kitchen table for a small snack and homework. This was their routine.  I sat and watched as she helped her 9 year olds with homework and cooked dinner. Shortly after the 9 year olds got home the 14 year old come in. Another snack is made and back to homework. Two hours later homework is done the boys are getting ready for football practice, and she was putting dinner on the table. She drops the boys off at practice where their dad will meet them.  It’s time for work and tomorrow she gets to do it all over again.

I focused on the mom, but both of these parents are wonderful. Dad left work, went to football practice, made snacks, got the boys bathed, and off to bed.  They are both sacrificing for their children. These parents are selfless.  The reward is well mannered, intelligent, and one day successful children who will return this love. 

What I’m Learning

I am not sure yet how great my customer service is to my son.  I have learned from watching my family that parenthood doesn’t get easier it just changes. Every day and every year a little more will be added to my parent plate.  Only as time goes on will I be about to grade my parenting skills. 

I started this blog with a window washer story and I ended with a story of wonderful parents. Both stories were an example of wonderful customer service.  It's good to think, compare, and improve. I ask you what your level of customer service is. Is it up to par?

Superhero Video